1. Processing: Upon your placement of order, allow 1 business day (excluding weekends and holidays) for the system to process it.
2. Checking: Our team operates from South Korea and offers guaranteed authentic items to our customers. Our company strives to deliver high-quality items in pristine condition. We check each and make sure of its quality and that it can travel safely across the globe without a dent or scratch. This step may take up to 1-3 business days.
3. Shipping: Once your products are ready, we will be shipping them out using international courier, DHL or EMS or K-packet and ship them out within the day or after the label is printed. Cancellation would not be possible at this step as products are ready to ship. Shipping takes up to 15 days(Express), including delivery depending on the shipping method and your country of residence. *Standard shipping could be taken more longer.
* You can track your package at below link:
- Korea Post (K-Packet, EMS) : https://ems.epost.go.kr/front.Tracking01Eng.postal
- DHL Express : https://www.dhl.com/kr-en/home/tracking.html
4. Notification: After shipment, you will receive a notification via email or text message with a tracking number (multiple tracking numbers if your order is shipped in multiple packages). If you do not receive your package 4 weeks after receiving your tracking information, please contact our customer team at firstname.lastname@example.org
Occasionally, there may be out-of-stock products upon checking with our partners. In this case, we’ll contact you separately and give you a full refund.
For high-demand products or limited items, there could be unexpected delays.
If your order includes a pre-order item, the whole package will only be shipped out once pre-order items are available.
Editing orders (remove, add) should be done within the next 24 hours after the order has been successfully placed. Requests beyond the timeframe would be automatically declined.
SHIPPING DELAYS and POSSIBLE FAILED DELIVERY
There may be shipping delays if your package is subjected to customs clearance.
You are liable for submitting the correct shipping address (in English characters only), full name (no initials), and phone number. We are not responsible for undelivered packages due to errors made.
CUSTOMS and TAX
Please check your country’s customs policy before purchase. Depending on your country's customs and tax policies, there may be additional taxes and fees. We are not responsible for any additional charges.